susan p.

What a total rip off. Their policy is for customer to pay in full and Home Away will get to your ad when we feel like it. I paid for a platinum membership on Jan 1st with the understanding that my ad would not be posted until I had all the information in the ad. I had info in by Jan. 2nd... and called Home Away/VRBO and asked them when the ad would be posted. She said in a few days. On the evening of Jan. 8th I called Home Away/VRBO back and spoke with John G. (they wont give out their full name). I had given him my name and property owner # and he confirmed the account. John G. Said I didn't have my rates in... so I signed in and saw that I did indeed have the rates entered into the website. He said oh!... I thought you were someone else! Did he even bother to look at my account? Ok. So John G. Said he would send a note to production. When I asked when the ad would be posted, he said 3-5 business days. Ridiculous!... its already been 3-4 days past their promised posting date. Meanwhile I'm paying top dollar for the ad and he can't expedite it any more than that... nor will they offer any refund for the week that they wasted! I asked to speak with someone in management and he said he could have someone call me back in 24-48 hours. Wow... more incredibly poor customer service. I had no other option but to ask for a refund and cancel my account. We'll see how long that takes if I in fact ever get the refund. What a poor experience from Home Away and VRBO!