I ordered the collection package through a Living Social deal. Received the box to send my tapes to be converted within tge two weeks as promosed. Put the labels on each movie as instructed and carefully packaged them in the box. Put the return label on the box and gave it to my post office. This was on December 14. The post office gave it to FedEx smartpost on December 16 and my package has disappeared. These were my grandfather's home movies from the 1960s that were kept in climate controlled safe condition for iver 50 years. Now they are gone.