After 3 months I received the transfer of 4 video cassettes and 4 audio cassettes. There were the following problems with that. They never corrected those and never refunded my money.
1) Two of the MP4 files were IDENTICAL. Since two were identical, they completely missed transferring one of the cassette. Those that were transferred to MP4 had really bad resolution/quality. When I play the original cassettes on my VCR, they have far better quality.
2) I had clearly asked for and paid for 1 DVD per video cassette. They just sent me a thumb drive with MP4 files. No DVDs. They never sent me DVDs despite my asking over and over again.
'Please don't waste your money. They are not cheap. Please stay away from this company.