Sudar B.

Is there a zero-star option?

On March 21st, I placed an order for a replacement battery for my son's laptop as he had to have the laptop running for a science competition next week (April 7). I was led to believe that the part would be delivered in 4-5 business days. Well, on March 24th, I received an e-mail that the order had shipped and also got a tracking number with DHL. We were out of town for a few days with no internet access. Upon returning, I read the e-mail and attempted to track the package. No information was available on the DHL site. When I put in a CSR request, I was informed by DHL in an e-mail that no such package had been delivered to them. When I called Factor Outlet Store on March 30th, the rep was very understanding (as though this was the first time the issue had ever come up), but said it would definitely be here by April 1st, and if not, they would institute a research into it. I was really upset and told him why not send another battery and I would return the second one if I got two. He said that that would not be possible, but I could place another order. I almost agreed, but thankfully did not. Yet to receive the package (DHL does not show it either) and I am beyond calling Factory Outlet Store - instead, on April 1st, I called my credit card company and asked them to give me credit for the purchase and informed them that I never received the product.