I have used Woot several times and had okay luck. NOT this time. Took my money and sent me a confirmation with a USPS tracking #. Over three weeks later, no item and USPS says tracking # is not valid. Woot does not have a telephone number. Your only way to contact them is by email. They claim they will get back to you within 24 hours. It has been 3 days now and no word from them? I will give them another few days and then go through my VISA credit card to get my money back. Never again.