Arturo G.

Found a great deal for refurbished Apple products but the bad news was the worst service and refund experience ever. After I decided to purchase, I was transferred to Amazon to complete it. Then the headaches began.
Received a box damaged from the inside, not outside abuse. The laptop was packed into an empty box, with NO PACKING MATERIAL! I reported this to Amazon immediately who had me check it out and then had me return the item for a refund after finding it totally non-functional. It has taken 5 weeks of back and forth before they even attempted a refund, still waiting for it to hit the bank. If the refund ever gets to the bank.
I had to file complaints with the State Attorney General to get any cooperation and response from execs at Amazon and action. Finally got a positive statement that the refund was processed 4 days after filing a complaint with the Federal Trade Commission (FTC). That got me action in place of the constant battle with Customer Service who demanded a photo ID or Driver's License or Passport before considering a refund! If the refund ever gets to the bank. They have the device!
Imagine an online wanting a picture ID for verification like an in-person store!

Beware of the subtle Invasion of Privacy and the intrusive tactics used, alleging "... abnormal activity in your account, or unusual activity with your account." Check the latest Amazon Terms and Conditions, they collect a massive amount of data on you automatically, from your location to following your devices and you. WOW, a page and a half of items are listed on their Data Collected page!
They have no shame in creating scenarios to justify and rationalize their action. Now, they are claiming I damaged the laptop.
I will no longer be dealing with Amazon after 14 years of loyalty, or any of its shadow businesses, definitely will take the other route of direct manufacturer purchases.

I filed a complaint against Amazon for their excessive collection of my private personal information and for withholding over $800 in refunds. They are demanding a government-issued photo ID, driver's license, or passport before releasing my refund. I reviewed Amazon's latest Privacy and Information Collection Policy dated August 2023, and I found it to be an intrusive and excessive collection of data. They exchange and share data with third-party groups without any details on restrictions to their use, including financial information, addresses, contacts, internet service provider, IP address, login, email address, password, location of my device or computer, product searches, purchase history, content interaction information, and much more. This invasion of my privacy has gone beyond reason. The type of personal data collected by Amazon is beyond what government agencies like the IRS and Social Security Administration do. Amazon's demand for a photo ID to verify my identity is absurd, considering they justify their collection methods and type of data collection to prevent fraud and for verification purposes by following select internet and social interactions. Amazon has been collecting my personal information since 2010 when I made my first purchase on their platform. They have a full purchase history for this same timeframe. My shipping and billing addresses and the card/bank used in this purchase have been the same for the past three years. Therefore, I find their demand for further verification for returning my money to the same bank payment was made from to be unreasonable. I returned the items to Amazon four weeks ago, and they refunded a portion ($19) of the purchase several days after they refused to refund the $801. They threatened to keep my money if I did not provide them with a photo ID. This is an online retail service, not an in-person point of sale. The refund should go directly back to the bank the initial payment was made from. Amazon has not sent any notifications of changes and modifications to Policies as other companies courteously do, like PayPal, eBay, REI, Walmart, etc., with a list of the changes being made 30 days in advance. Their demands are abusive and intrusive into my personal information.
I made several attempts to accommodate but they remained obstinate threatening to keep my money. Will end all association with them and go back to regular online shopping without the convenience of one-stop shopping, won't be lazy any more;)

Since my initial review of JustFly.com I have received additional charges for a "No Show" fee, which I am contesting. Nearly 6 months after settling the first dispute, which it appears to be in retaliation. It took more than 6 months to get a 90% refund of the $1667, and that was directly from the airlines and not JustFly. They got the $235+ for the cancellation but weren't Satisfied apparently. We'll see what happens next, AG is working on it.
I have joined a class action against them, FYI here are the details if anyone is interested; https://chimicles.com/justfly-com-class-action-investigation/, Chimicles, Schwartz Kriner & Donaldson-Smith LLP, Attorney for this case: Timothy N. Mathews, *******@chimicles.com