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DANGER, DANGER, DANGER STAY AWAY FROM THIS STORE. I made a purchase on December 19,2024 and was told that the item was shipped to Monday December 22,2014 and I would get a tracking number. After several calls before and after Christmas, the following week I was told that the warehouse was out of stock. They told me that it would ship that day from another company. Still no tracking number. After almost three weeks I canceled the ordering. Customer Service sucked, the worse I've never seen.
Tip for consumers:
STAY AWAY FROM THIS STORE! !!!
Steven T.'s review of FactoryOutletStore.com earned 5 Very Helpful votes
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Hello Steven T
We sincerely apologize that we were not able to fill your order as well as the miscommunication you encountered regarding the package whereabouts. We have looked into your order notation history and are making the necessary adjustments.
Our US Based Customer Service Department is at your service should you need us and welcome the opportunity to your repeat business. Please feel free to contact us at your convenience at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard.