Steven L.

I am one of those folks who carried around a VHS camera until they were no longer made. So, I had about 40-50 tapes. I used a local place that first transferred them to VHS to dvd and that worked out ok.

But Legacybox does so much advertising, I decided to give it a try. Things went well at first with mailing the tapes out. I paid for the thumbdrive and downloadable link. And from there things went downhill...

I sent the tapes out in July, and I was told "due to supply chain issues & amount of orders this may take longer than expected." I thought, "Fine. They warned me."

Well, fast forward to November, Legacybox is still texting me about discounts, still sending me spam, and still NO order received. In November, I finally wrote back that if I did not get my tapes soon, I would ask for a full refund.

One week later, the order was finished. But the work seemed lazy and poor quality. For example, I used to do commercials. Some of my tapes were only 30 seconds long. Was it really necessary to send me a 3GB file that is 5 hrs of blank footage with a 30 second commercial on the front?

Not only did the size of the files make playing files difficult from the Google drive, I had to make the extra step of editing out the blank footage after getting the thumbdrive; thumbdrives that were not too impressive, not packed well in the box, only came in a grey envelope, and were so small they could have easily been lost.

What bothered me more than anything is that they refused to transfer some tapes due to adult content. These were private tapes between me and my wife! I wanted that content transferred. But apparently Legacybox thinks nudity between a married couple violates their TOS. I thought maybe they went to Catholic school until I found they had no problem transferring a tape where my brother recorded over my footage with "Skin-emax" porn.

This told me the tapes were not given any attention, and were just hard transferred with very poor quality assurance.

It was a huge waste of money. About $950 dollars wasted. Oh...and I cannot share the google drive/downloadable link of my videos with anyone.

Just a rip off. I would avoid.