If you're ready to buy, USMEDICALSUPPLIES makes it easy. I was hesitant to make large purchases not having dealt with the company, and felt rushed, so I waited a few days to think it over and compare prices. When I realized they were going to price-match a Pride scooter plus include free shipping, I pulled the trigger. At that point I felt like I was very well taken care of. The salesman really did keep in touch through emails and phone calls, and the order arrived quickly in perfect condition. As a result, I ordered a lift chair from them and received it today (well before I expected it). It also arrived in perfect condition.