Charles W.

We needed a stair lift from our garage to the living level, which was six steps. We ordered the AmeriGlide Rave 2 model through U.S. Medical Supplies. Their sales representative was very helpful and in addition to taking the order, he gave me some helpful tips on installation, since I did the installation myself. I am 80-years old but pretty handy with tools. Delivery was quick and the system came in three boxes. Since our lift was short, the rail came in one piece mostly assembled. It did require the addition of the upper end piece after the chassis was installed. One of the tips the sales representative gave me was to make sure the rail was placed far enough from the wall (in my case the hand rail) to allow clearence for the chair when installed. I my case the edge of the rail was 3.5 inches from the wall. The installation went pretty well. When starting up, I found there was a defective spring in the seat unit and it didn't provide enough tension on the seat swivel lever to keep its safety sensor engaged. The unit was functional but you had to jiggle the lever. I reported this to the representative and he arranged for a quick shipment of a repacement seat unit, which required about 10 minutes to replace. I am very pleased with the unit and the service from U.S. Medical and AmeriGlide.