Stephanie A.

I was seeking a cottage rental for a long weekend and their website showed availability. In good faith, I gave my credit card information (temporary hold for the full amount of the rental) and waited for 24 hours. I received an email from Canada Stays declining my booking. I was told by Canada Stays that property has been rented for the complete summer. THIS IS FALSE ADVERTISING. Homeaway argument on why THEIR WEBSITE is not up to date? "It is that it is the responsibility of the managing company or property owner to provide the status to them".
What Homeaway fails to understand is that they SHOULD NOT advertise on THEIR WEBSITE a property that they do not know the status of. I have spoken to three representatives and who hung up on me, was promised a managers phone call to answer the questions. It never happened.
This company refuses to take responsibility for their actions but will blame property owners / managing companies for their short comings. The solution, managing companies and/or property owners should update their availability daily and by a certain time. Failing this, Homeaway doesn't show availability on their site or show the property. Consumers will have up to date information and can make an informed decision on their vacation.
Hopefully through this review and others like mine, consumers will be given factual information and make an informed decision whether to move forward with Homeaway. It is MORE than what Homeaway gave me.