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They allocate 24 hours for the property owner to accept an offer. During that whole time, even if the property owner has accepted, they continue to show a "So and so has HH: MM: SS to accept your offer" on the Messages page, which to me is a statement that they have not yet accepted my offer. Yet apparently it was accepted and my card was charged (I used their supposedly secure payment system). I never received an email at the end of the 24 hours (and yes I checked my spam folder). This led me to think that the offer fell through and I booked elsewhere (directly w/ the owner). Then 8 hours later my credit card was charged. Great, now I'm double booked. Still no message and their support says it takes them 2-3 days to respond. The property owner didn't seem to understand the system either so I think the interface on that end must be just as bad.
Tip for consumers:
I would steer clear of this service. Or if you must use it then expect to wait some days to make sure an offer was or wasn't accepted because they certainly aren't going to tell you.
Stephan D.'s review of HomeAway earned 3 Very Helpful votes
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Management was rude and deserted her position and left friends in charge. She made jokes about...
