Sheryl S.

CANADIANS BEWARE! Although the shoes and styles are great, Shoedazzle has left me basically as irritated as I get. I ordered two fabulous pairs of trendy ankle booties, I paid 14.95 shipping as part of a 78 dollar order. Not bad, right? WRONG. They shipped each pair separately even though i ordered them at the same time, and each pair was charged COD charges. One pair about 23 dollars and the other pair about 17. I order form a lot of US sites and although I have paid duty/customs, import fees before I once ordered about 300+ dollars of merchandise and was only charged about 25 for fees, plus on duty you can use credit cards, after receiving the second pair I confirmed with my Canada post office what a COD charge actually was and if the COD charges I was paying(that BTW had to be cash or debit) had any duty or customs included. The attendant said, nope this was completely different paperwork, all COD requested by the vendor. ON the shoedazzle site, they do mention possibility of canadian orders incurring import or tax fees, but COD is something totally different my post office advised, and nothing on the site mentions a COD. I sent client care two emails asking about it to which they basically apologized I had a bad experience and played me for a fool trying to say they were for sure duty and customs and taxes charges, which as I confirmed with Canada Post is NOT TRUE. So basically my order that I budgeted 80 dollars for cost me 120 dollars, and then the customer care representatives tried to cover their butts, with FALSE information. I order from many MANY US sites and NEVER get charged amounts that high, especially when They charge 14.95 for shipping to start with, basically I paid $65.00 for shipping without the warning that COD charges would apply. SO NOT COOL. I am trying to leave negative reviews on every possible site I can because they did nothing to rectify the situation, and tried to make me believe a lie. Canadians have been studied and we shop for value, and quality for decent price, we are smart and savvy buyers, I want all of my fellow Canadian shoppers to know about how terrible shoedazzle was. I even ordered form them last year without this hassle, so they've updated something, and decided to be dishonest about it. Canadians really hate dishonesty too.