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Moon Magic has a rating of 1.8 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Moon Magic most frequently mention moonstone ring, poor quality, and month warranty problems. Moon Magic ranks 147th among Custom Jewelry sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
5,713 reviews
No critical highlights yet
I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!
Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.
Moon magic is a scam
Moon magic is a scam. Bought a necklace ring and earrings about a month ago They refused to send me my order and are now ignoring my request for a refund.
Do not spend your money here they will SCAM you.
Here is the newest update. It has now been two months. I've received no product and no refund. As a matter of fact they are only willing to refund 10% of my money. So theyve sent me no product and are now going to keep 90% of my money.
This company is a joke
Tip for consumers:
They only offered to give me 10% of my money back after sending me no product
Products used:
They sent me absolutely nothing
2 weeks ago I placed my order. The company took my money and gave me a delivery date just like normal. Two days before my order was supposed to arrive I get an email saying before my order will be shipped they need a picture of my Identification and debit cardto verify my purchase... But they've already taken my money. Shouldn't verification take place before you charge my card? So this company has my money and is now refusing to send me the product I PAID for.
I've emailed several times and have been getting no response... They still have my money.
My experience with moon magic thus far is nothing short of infuriating.
Jewelry not like the pictures on their website. Terrible quality. I've been scammed. Do not buy from this company!
Hello Villa,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.
Products used:
Adjustable ring
Hello Maya,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I bought a ring and the first time I got a bit of water on it, it changed to a terrible color. I tried reaching out to them and they completely ignored me. They even removed their phone number to avoid phone calls. I wasted several hundred dollars on a piece of crap. I attached pics of the ring before and after. Beware! Of Moon Magic.
Products used:
Ring
Hello Leyla,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I bought a ring from them for my wife.after 10 months it blackened and a stone setting broke.their reply was that it is not their problem and that I should go to the jeweler to repair it.I can prove it with pictures.I do not recommend it.
Hello Leo,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I tried submitting a disappointing review for what was a disappointing product- they did not allow this negative review to be shown on their site. That really should tell you all you need to know about the kind of experience you'll have with this vendor. I'd highly recommend you look elsewhere for jewelry.
Hello Alex,
We appreciate you taking the time to leave us a review. We are really sorry that you are not satisfied with your experience.
Please feel free to connect with our Customer Support Department for any questions you might have.
Best Regards,
Moon Magic
Never wore the ring, NOT ONCE & it's tarnished, also missing a "crystal". I order the….
Moonstone Ring - Queenly & Ring - Sovereign Band & Ring - Twinkling Band
(I didn't wear the ring because I got engaged right before it came in the mail, go figure)
Hello there,
Thank you for taking the time to leave us a review. We are sincerely sorry you are not satisfied with your experience.
Although rare, Silver pieces can tarnish over time due to the precious, natural metals present in their composition, such as Copper. Please find more information https://moonmagic.com/blogs/news/tarnished-jewelry.
If your piece does leave a surface mark on your skin, it can easily be washed off with warm water and soap, while any blackening of the piece can be quickly removed with the polishing cloth that we sent with our deliveries.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic
Ring broke after 3 months: metal parts that hold gemstone kept opening for a while and eventually they broke causing gemstone to fall out. I wanted to return this ring and get new one because it was not my fault that ring broke, but administration told, that they don't do returns :) not recommend, awful comunication and very pour quality. Shame.
Hello Ieva,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I paid almost $200 for two items and am still waiting for them. They keep telling me the package was shipped but according to the carrier, only a label was created, no shipment has been made. You can't reach them by phone either - only email, and they have not been helpful. I am frustrated to say the least. If I do receive the items, I will update this post, but until I do, buyer beware!
Hello Shari,
We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience.
Your order has been reshipped in the meantime and has been delivered. We hope that you are satisfied with your order.
Please reconnect with our customer service for any questions you might have. Thank you for your patience and understanding!
Best Regards,
Moon Magic
My ring broke under very normal use and they told me they can't help at all unless it was all gold. Please do not buy from them unless your willing to buy new stuff every few months or so because that's how long mine lasted.
Tip for consumers:
Go somewhere else that will help you
Products used:
150$ ring that broke under completely normal use and they would not fix it.
Hello Sam,
Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.
Please reconnect with our customer service department to discuss your unique case.
Best Regards,
Moon Magic
What others need to learn is that with the hood comes the bad and I was the unfortunate one to get the bad.
I made my order December 22nd — a necklace that was supposed to be delivered by yesterday (12th of Jan) even though they said it would be delivered on the 11th, has not arrived yet. I have sent two emails and nothing. My best friend flies out in a couple of hours and I never managed to give her her gift. I'm expecting a full refund.
The false advertisement and the blatant lie about when the order will reach baffles me. Customer service is $#*!, I don't care if someone can type up a sweet email. If I don't get results, then write all the sweet emails you want; "number one priority"? If that were the case I, like manyyy others would not be here writing this.
Moon magic give me back my money please, refund my ridiculously expensive purchase. Thanks I'm waiting.
Don't bother with them, don't buy from them.
Hello Khuloud,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that your order was not delivered in the expected timeframe. We can see that the order was delivered in the meantime.
Our delivery partners are awesome, and our customers usually receive their items exactly on time. However, sometimes carriers can experience uncontrollable shipping delays.
Please feel free to reconnect with our Customer Support Team for any questions or doubts you might have.
Kind regards,
Moon Magic
Out of 8 items ordered, two were sent that were not the ones ordered; three weeks later I still don't have the correct items. Communicating with the customer service is pain - every reply takes them 2 days. The quality is okay.
Hello Tatiana,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Best Regards,
Moon Magic
This product is a bunch of crap. I received a ring for Christmas and it already has lost 4 stones. We contacted you once one stone feel out and you wouldn't do anything about it. You claim that you stand by your product which you don't! I'll make sure everyone knows this isn't even worth spending $5 on. Don't waste your money.
Hello Heather,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please reconnect with our customer support department as the order number wasn't provided in your feedback. Hope for your patience!
Kind Regards,
Moon Magic
I bought my daughter a ring back in April - not super expensive, but not inexpensive either - $90 for four months. It broke about a month ago (prong broke and she lost the stone) and they have a 30 day warranty. If you are planning on buying something from them, don't. I just want to keep another person from being scammed. Is Magic Moon a legit company or a scam? Check out this site. https://www.sitejabber.com/faq/moonmagic.com/is-moon-magic-a-scam-or-a-legit-company I will not buy another ring from this company!
* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Debra,
Thank you for your business and your candid feedback. We appreciate your honesty and are using your insights to continually improve. Please accept our apologies for falling short of your expectations. As it states on our website, our warranty period is 30 days. We address any issues outside of that timeframe in a case-by-case manner with each shopper and I am sure that you appreciate the effort our Customer Service rep took regarding your issue.
Best Regards,
Moon Magic
The silver of these products goes a copper colour and they don't allow refunds after 1 month. Also the stones aren't as bright as the pictures suggest.
Products used:
Moonstone ring
Hello Harriet,
We are very sorry to hear about your experience. If you received the defective ring you were welcome to contact us within 30 days of delivery and we can exchange it or proceed with the refund. After that period we are coming up with the special offer, we are sorry you didn't find that offer helpful. Again, we are very sorry for any inconvenience.
Best regards,
Moon Magic
In January I pre ordered a ring from moon magic. The company charged me for the ring and I still have not received it. I had an issue prior thinking they were going to take care of it. I still do not have the ring. I have emailed them. The first time they started they did not get e mail? Still no ring. I would give them a 0 if I could
Tip for consumers:
Beware poor customer service.
Products used:
N/A
Hello Tina,
Thank you for your feedback, we appreciate it!
We’re so sorry that your experience did not match your expectations. This is on us.
We would like to clarify that you ordered a pre-order piece of jewelry, it will be dispatched by the end of the week (this information was on the website when you made your purchase). Please reconnect with our customer support department for any questions you might have.
Kind Regards,
Moon Magic
This company is a scam. Inauthentic cheap quality jewellery, my item took 7 weeks to arrive and once arrived the stone was clearly not a rose quartz, the 'stone' was clear. I requested a refund and was offered 15% which I was not satisfied with, so I took the piece to a local jeweller and they confirmed it was not rose quartz and not 14K vermeil. I went back to Moon Magic and told them I will be taking this further if a full refund is not processed as this item is not true to description- they processed the refund thankfully however only because I threatened to take it further as their items are not authentic as they advertise.
* Moon Magic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Sara,
Thank you for sharing your perspectives with us. Like you, we love the variety and natural beauty of genuine gemstones. And we also know that sourcing real gemstones means that each one is slightly different. We do our best to accurately describe and depict our products online, and work hard to meet your expectations. We stand behind our product quality and authenticity and once again we are truly sorry to hear that you have been told differently.
Warm Regards,
Moon Magic
It's pretty but I was expecting better quality for the price. The stone itself is quite clear but not iridescent enough. The cut on the main surface of the stone is flawed and it's misaligned in its setting. Plus I was expecting a higher quality chain not something with a cheap extension and weak clasp. Over all not worth the price.
Products used:
Myth moonstone necklace
Hello Jennifer,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered a solution. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
Ordered the rings on December 6th. It is now the 17th. The tracking was last updated on December 12th in Carrolton Texas. Six days later and still no update on tracking. Notified Moon Magic. This was a Christmas Gift for my wife, Do you think they give a $#*!? Nope. The only reply I get is an automated response that the package is on its way. That's it. Moon Magic isn't even a legitimate store. I believe it is just an internet 3rd party vendor and being operated out of someone's home. Stay far away from them. They will not help you and do not back up their products nor shipping at all. It honestly wouldn't surprise me if Moon Magic was some 18 year old in Mexico. On their website it says all packages shipped out of Pennsyvanis. That is a lie. Mine was coming from New Jersey. It show it on the tracking. Stay far away from them.
Tip for consumers:
Avoid these internet only fly-by-night "stores" Here today. Gone tomorrow. Spend your money at a real retail location where you can get customer service. Moon Magic sucks.
Products used:
Never received the product.
Hello Donald,
Thank you for taking the time to leave us a review we are really sorry to hear that you are not satisfied with your experience. The holiday season’s high order volume can result in mail carriers being over capacity. During this time, it leads to delays in delivery and order tracking. After checking this further, we can see that your order has been delivered on Dec 21st. We are truly sorry that the order did not arrive in the expected timeframe, however, we are glad that the order arrived in time for Christmas.
Kind Regards,
Moon Magic
They send me an exchange of new jewelries which I had to pay 20 dollars for shipping it back to them. They promised me no extra charges for shipping anything back to me. Still theres a huge taxes to pay around 70 dollar extra and I contact them around 15 times and they only apologize and there's nothing they can do. So I don't want the products anymore. They tell me I need to pay 97 dollars to ship it back to them! Basically more than the amount to pick them up. Seriously unbelievable! I'm still in contact with them nothing solved yet I'm so disappointed! Doesn't this company want to make it right for their customers?
Hello Ellinor,
Everybody loves a success story, but it’s the not so sparkly reviews that help us learn and improve. We welcome feedback from EVERY customer and use those insights to make the Moon Magic community better for everyone.
We ship our jewelry all around the world and most countries do not charge any duties/taxes on them. We include all relevant documents/information to ensure that each parcel passes safely through customs but if a tax or duty fee applies, we are not responsible for it. This fee is not related to shipping and we’re not in control of the costs, we’d advise contacting your local customs office for further information.
Best Regards,
Moon Magic
I bought earrings for a Christmas gift. After only one day, my friend was complaining that they hurt her ears badly (like cheap earrings do). I called customer service and was told my deadline to return was over. I reminded them that I bought it for a Christmas gift, and they have an extended return window for Christmas purchases. I bought it in mid October (I'm an early Christmas gift buyer), but they then told me their Christmas window didn't apply to me cause I bought it 2 weeks before the Nov 2 window started. 2 weeks! They wouldn't replace it or return it. I expected more from an expensive company. I paid good money and now have expensive earrings nobody can wear. They said the only thing they would offer me would be 50 percent off a NEW pair! So disappointed.
Hello Cheryl,
Thanks for your Moon Magic purchase and honest feedback. We apologize that our service did not satisfy your expectations. Our 30-day warranty is designed to cover manufacturer defects (60-days period for orders placed after November, 2nd). If a piece is worn beyond that timeframe, signs of use may prevent it from being eligible for return or exchange. Please reach out to our customer support team if you might have any other questions.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Best Regards,
Moon Magic
Purchased a pretty ring for my daughter. I gave it to her for Christmas. She has worn it maybe 5 times but the gold has worn off the bottom of the ring.
I sent pictures and email and they said that it was only warranted for 30 days, so they must know the quality is very poor.
Then they had the audacity to offer me 50% off to purchase the same ring again or another. As if having bought one poor quality ring, I would actually be so foolish as to purchase another.
Fool me once, shame on them, fool me twice...
Tip for consumers:
Don't buy from Moon Magic. Poor quality products.
Products used:
Ring
Hello Rhonda,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
The ring looks very pretty also from all the photos. But when I received my jewellery, a bit disappointed on the gems, the cut from the edges appeared rough, not the same in the picture. But overall still nice on my finger. And it took a while to reach me, for some shipment issues, Jana the customer service was very helpful.
Hello Babylyn,
Thank you for taking the time to leave us a review and we are so happy to hear that you like our services!
We are very sorry that your purchase isn’t what you were hoping for but please keep in mind that All Raw Crystal Items are totally unique as their gemstones are untreated and raw. This means that some of them might not look exactly like in the picture. They are 100% unique and their naturally beautiful form makes them one-of-a-kind.
Warm Regards,
Moon Magic
I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!
Hello Dwain,
Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!
Best Regards,
Moon Magic
After 3 months of gentle wear the moonstone in my flow ring fell out. Online the prongs hold the moonstone in on the top and bottom, but mine was held in on the sides which caused it to fall right out. I emailed the company because it says two year warranty, and that's not true. They said the warranty was already over. They offered 50% off which I would have used for a different ring, but when they sent an invoice it was more like 25% off. Just be careful and make sure gemstones are held in place right when you get jewelry from them.
Tip for consumers:
Check order well before you wear. I should have wiggled the gem to make sure it was in better.
Products used:
Moonstone ring
Hello Kayla,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Kind Regards,
Moon Magic
Gain trust and grow your business with customer reviews.
Hello Skyler,
Thank you for taking the time to leave us a review.
Your order has been cancelled and the refund was credited back to the card/account used.
After checking your review, it appears there might be a misunderstanding. We extended a 10% refund to compensate for any inconvenience and offered to proceed with shipping your order. It's essential to note that retaining 90% of the payment when the items were not dispatched goes against our Policy and it was never mentioned that we will hold 90% of the payment without shipping your order.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic