Shannun S.

I made a purchase in mid march/ April i handed £520 in cash to buy a grade A IPhone 6s plus and pleased with the phone at first, after two weeks of having the phone the was blocked and reported stolen.

I was not aware of the policy so i went to the store to ask for a full refund, i was then told by the manger in the wood green branch the is nothing he was able to do i asked him if there is any way to refund because of the circumstances if its possible to give back the £520 the manger then replied no.

I was pregnant and was going through health issues and pregnancy i was receiving hospital appointment and job interviews through this phone which i was the only way i was anyone was able to connect me.

Later on they said they will exchange my phone for a down grade, but i forced to pay the same price as i was desperate, with no money to buy another phone nor was getting back my money - was not even any help or any other alternative- so the only choice i had was to exchange my phone for a IPhone 6s i was ensured that there was nothing faulty with the phone just a scratch on the phone.

After less than 4 months of having the phone i had purchased started to play up when i would touch the screen it would not work and so i brought the phone back to get it fixed - at this point i was extremely disappointed due to the fact i was told that there was nothing work with this phone and this was the second time me complaining- at this point i was heavily pregnant and was told that the phone had to be checked and it would take a DAY. The following day i was told to come as they were trying the figure out what was wrong with the phone, so i came back for the third day asking the phone because i had appointments due to the fact that my breathing was getting worse due to the asthma and i had swelling on my legs, hands and feet i had to walk for 30mins three days straight.

The third day i was given back the phone and was told by the manager himself that if its faulty again that i would be able to get my money back. I turn on my phone and returned back to the shop because once again the phone was not fixed. I was then told by the manager there is nothing he can do and i he could not exchange nor refund me for my phone after i was told i could.

This whole experience has added to my anxiety and depression because i throughout this whole process i lost £520, hospital appointments - which could of seriously effected me and my unborn baby- and wiped out all of my job information i needed which lost me money.

Wednesday 28th June 2017 one year after purchasing my first phone i went back to cex because phone has been blocked again, but refused by the manager for it to be checked and was told that he could not take no further actions and i will not be able to get money back. Now i have the baby i'm still having problems and i'm a extremely angry customer who feels something should be done immediately!

I made a purchase in mid march/ April i handed £520 in cash to buy a grade A IPhone 6s plus and pleased with the phone at first, after two weeks of having the phone the was blocked and reported stolen.

I was not aware of the policy so i went to the store to ask for a full refund, i was then told by the manger in the wood green branch the is nothing he was able to do i asked him if there is any way to refund because of the circumstances if its possible to give back the £520 the manger then replied no.

I was pregnant and was going through health issues and pregnancy i was receiving hospital appointment and job interviews through this phone which i was the only way i was anyone was able to connect me.

Later on they said they will exchange my phone for a down grade, but i forced to pay the same price as i was desperate, with no money to buy another phone nor was getting back my money - was not even any help or any other alternative- so the only choice i had was to exchange my phone for a IPhone 6s i was ensured that there was nothing faulty with the phone just a scratch on the phone.

After less than 4 months of having the phone i had purchased started to play up when i would touch the screen it would not work and so i brought the phone back to get it fixed - at this point i was extremely disappointed due to the fact i was told that there was nothing work with this phone and this was the second time me complaining- at this point i was heavily pregnant and was told that the phone had to be checked and it would take a DAY. The following day i was told to come as they were trying the figure out what was wrong with the phone, so i came back for the third day asking the phone because i had appointments due to the fact that my breathing was getting worse due to the asthma and i had swelling on my legs, hands and feet i had to walk for 30mins three days straight.

The third day i was given back the phone and was told by the manager himself that if its faulty again that i would be able to get my money back. I turn on my phone and returned back to the shop because once again the phone was not fixed. I was then told by the manager there is nothing he can do and i he could not exchange nor refund me for my phone after i was told i could.

This whole experience has added to my anxiety and depression because i throughout this whole process i lost £520, hospital appointments - which could of seriously effected me and my unborn baby- and wiped out all of my job information i needed which lost me money.

Wednesday 28th June 2017 one year after purchasing my first phone i went back to cex because phone has been blocked again, but refused by the manager for it to be checked and was told that he could not take no further actions and i will not be able to get money back. Now i have the baby i'm still having problems and i'm a extremely angry customer who feels something should be done immediately!