Kathy R.

I sold in my £500 gaming pc to CeX, they had to for a week, then messaged me excuse after excuse as to why they wanted to give me £120 for it, first they claimed the power cable was not original, then when I proved it was original, they changed their mind and said it's because the gaming pc didn't have a box.

I was not taking less so I asked for my gaming pc to be returned, another week passed by, a week turns in to two weeks, I email them saying where is my pc and where is the tracking number, they said that there was an attempt to delivery it and gave me the tracking information, I was in for 7 days straight I didn't miss any delivery. So I logon to the Royal Mail website it said "item at the stoke on Trent delivery office and they failed to deliver, I called Royal Mail who said my name and address was not associated with the tracking number CeX provided. I can only conclude that they lied and kept the pc or they sent it to the wrong person. My name is on my account it was on the box that I shipped there along with my contact details. So I emailed CeX a bunch of times and I get a one limber reply saying "we are taking this very seriously, please wait 3 days for us to find out where your pc was shipped" 3 days isn't taking it seriously. At this point I am surprised stressed and anxious about my £500 gaming pc. If it's not here in 7 days I will expire my legal options. At best this is theft at worst it's negligence and they lost it. How does any company lose a £500 gaming pc? It was shipped recorded, it should have been returned recorded.

I've tried both lots kr tracking information they gave me, one was uploaded to the CeX website by the store but always shows as invalid, the second one they gave via email shows my pc is shipped to Stoke On Trent it's disgusting, these clowns actions are criminal. Part of me wants to report them to the police but I doubt the police will do anything

I have made many verified purchases and each company invited me to leave a Trustpilot review so I do. The good positive reviews get left online but every since negative review gets removed and trust pilot compliance ignore your emails

I've attached proof of my most recent purchase, a email that confirms I left a review and minutes later one that confirms my review was removed

I've purchased stuff from companies that get outstanding Trustpilot reviews and then have issues with quality of the products and poor customer service, you leave a review and it gets removed l. It's not independent or impartial because any reviews that paint a company in a negative light get removed

It shouldn't be called trust pilot because they can't be trusted and what are they are doing is against advertising standards and are misrepresenting their service.

I love it at dog forums everyone is so friendly and helpful the dogs are pretty cool and do are the photos

They are making profit from it, wanting donations and then wanting staff to work for free and money isn't getting spent on the site
Greed is ruining the site and the owner living off of the income