Sedef K.

I ordered food this evening. I was told that the driver had called me and could not reach me and so he left.

When I contacted them they said the driver called. I told them there were no missed calls, I was told he called another number and claimed I provided the wrong number. However, my account with deliveroo has all my details including my phone number. I have ordered from Deliveroo many times, and had no problems as such before.

However, they said I gave a wrong number, thus it was my fault and refused to refund 63 pounds that I had spent. I have never seen such a treatment of customers like this before.

Outright refusal with no further investigation! Never again!