Sean F.’s Reviews of AliExpress & more

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“Order and delivery were cancelled by supplier and yet, no refund offered.”

2/29/24

I had an awful experience with AliExpress. The goods I ordered never left China; the delivery having been cancelled by the supplier. I requested the refund that should have come automatically. Customer Service were all sugar and sweet (lots of "Oh dear") but did not meet my expectation for an immediate refund.

I will never deal with these people again, and I recommend avoiding this site... there is no recourse when a problem occurs.

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AliExpress C. – AliExpress Rep 2/29/24

Dear customer,
Thank you for sharing your feedback. We're sorry to hear that the delivery having been cancelled by the supplier. We encourage you to contact the seller directly for any shipping issues.
If not resolved, you can apply for a refund by opening a dispute before your Buyer Protection expires. If your Buyer Protection is about to expire and you still haven't received the order yet, we invite you to contact our team. If you ever need any more help, don't hesitate to contact us through website (https://so.aliexpress.com/s/ByrCmn?). Thank you for your patience and for choosing to shop with us.

Warm regards,
AliExpress Team