Cheeheng W.’s Reviews of AliExpress & more

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AliExpress

Wholesale

“AliExpress cheats my retuning items”

4/25/24

• Updated review

AliExpress Not very honest! I returned 2 pair of climbing in one parcel packaging and how's it possible they told they'd only received 1 pair and not 2? So they're easily said your item missing and only refund me less than half(£29.04 of the original purchase price £75. So I lost £45.96. People's always said Chinese apps can not be trust and now I learn the lesson from AliExpress. Order number **************

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AliExpress C. – AliExpress Rep 4/26/24

Dear customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. We have taken action to investigate the matter you've reported and will reply to you with an email within 3 business days. Please kindly pay attention to check your email box.
Also, If you need further assistance or have any additional questions, please don't hesitate to contact our Help Center at AliExpress.
Sincerely,
AliExpress Customer Service Team

“Scam shopping app”

4/1/24

• Previous review

I bought 2 pair of climbing shoes for £75, because size doesn't fit so I returned 2 pair of climbing shoes for full refund, but it end up with £29.04 refund only. They did not give me full refund so I lost £35 for nothing! I 100% sent 2 pair of shoes in one parcel and they said item missing. They were so dishonest! People's always said Chinese apps can not be trust and now I learn the lesson from AliExpress, this is the way how they taking money from customers! Beware this app!

Date of experience: 31 March 2024

Service

Value

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AliExpress C. – AliExpress Rep 4/1/24

Dear Customer,
We are very sorry to have caused you an unpleasant shopping experience.
If you encounter any problems during the shopping process, please contact the AliExpress Help Center and we will be more than happy to help you deal with the problem.
Sincerely,
AliExpress Customer Service Team