I ordered something, paid extra for expedited shipping, and it never arrived. I received an e-mail with a "tracking number" but that number is no good on every shipping site I have tried. I cannot log into their website under my account, and the password reset e-mail never arrived :o/
Dear Sara V., we are sorry to hear you haven't received your order. Could you please tell us the order number? We would like to have a check for you.
Sorry for the inconvenience caused and thank you for your understanding.