Ryan G.

I placed an order for a pair of shoes, but when they arrived I found that they were too narrow, so I returned them. I got a partial refund of my order, but couldn't make out why. Their website talks about how easy their returns are and that their returns are 100% guaranteed, or some other nonsense. What they don't make obvious when you're making a purchase is that if there's a problem the customer has to eat the return shipping. If this was a small shop it might be understandable, but this is unacceptable for a large company that sells clothing items. Essentially I paid $7 to try on a pair of shoes. Neat. When I called customer service I was told, "Yep, we don't pay for return shipping." They should be ashamed of themselves for this policy. I will never do business with them again. Stay away.