Rob M.

I ordered a shipping rod, found it at a price $20 less than retail price, but when It arrived, it was send in a flimsy flat box, with no padding at all. The rod was snapped at the tip and the ceramic eyelets were broken also. I contacted customer service and they said they would pass along the info to the shipping department, and sent a replacement 2 day FedEx. The second rod came, but it was shipped in the exact same box, no padding and was also snapped at the top.
I contacted customer service again, they asked for photos which I sent right away. They put me on hold for a while and when they came back, offered no apology, way to correct it, just simply said, " we're issuing a refund" no other words. I had to ask a few questions to clarify that they wanted me to send them back with two different return labels. So now it's been two weeks, I have to wait a bit for my refund, and I have to drive them to a upc store in another town to return them.
Long story short. Back country is not the spot to order from, and I will shop at academy or bass pro and avoid this place.