Rodrigo V.

I totally agree with all the comments made about HomeAway not accepting negative comments. We had a terrible experience with HomeAway Spain regarding property *******. When we arrived at the property the owner told us they had double booked the place but to take our things up anyway. When we did so we were surprised that there were 4 other houses surrounding the property, we were never told this by the owners and the photo is misleading. We then asked if there were children staying there to which the owner replied yes, and if you don't like children you can take your things and leave seeing as we have this already booked. We were extremely upset and the husband came and moved us to another house. When I made a comment about the difficulty of arriving to the property because it is a country trail more suited to four wheel drives than small cars like mine. The owner replied saying that we had left the place because we didn't like children rather than saying they had double booked the property. I have had to block the owner on Facebook because she is stalking me with unwarranted comments. When I sent a letter to HomeAway regarding this situation they said there was nothing they could do as they do not check the veracity of the comments made so an owner or traveller can write anything and they will accept it, unfortunately they changed my comment but not the owners. I will never use HomeAway again after this experience and I warn others to be careful as well. Another point that must be made is that the property is listed on different HomeAway pages at different prices.