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I ordered two custom cushion inserts for $139 each. I had expected a tailored finished product. Instead they came as a cut piece of green foam rubber with some fluffy white padding partly glued on it. I had to contact customer service to ask whether to take off the fluff. They eventually said yes after about 10 mins. Looks very cheap for the price but it works ok.
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Could not reset a forgotten password after several attempts. Annoying..
Despite numerous back and forth emails to get the measurements right on my oddly shaped outdoor...
Hi Robb, we regret the inconvenience this has caused you. We certainly understand this is not the ideal experience we want our customers to have. We do apologize as our Customer Support team didn't provide the level of service that you'd expect. Upon reviewing the shared images, we were able to check that the product that you have received was made as per the specifications mentioned on the website. We request you to use the insert directly without removing the white foam layer on it. If you face any issues, kindly raise a ticket from the Help and Support option available in your Covers&all account. Please be assured that we will look into it promptly.