I ordered a Star Wars X-Wing costume for Halloween 2021. The item arrived in time. When I took it out of the package, it seemed like there must have been some mistake. This $100+ getup was the cheapest, flimsiest, poorest-quality item I've ever owned. I wore the costume a total of one time, and the crotch ripped repeatedly.
I emailed the company. They responded by asking for photos and all sorts of information. I sent everything straightaway. It's been a week and I've heard nothing more.
Buyer beware!
Hi,
Thank you for sharing your feedback with us. This item has a one-year warranty. As this product was purchased in January of 2022, you are now outside of the warranty claim window. Our seller is therefore unable to offer a refund or a replacement.
In addition, there was an option at checkout to purchase a 5-year Mulberry Protection plan, which was never purchased. We encourage our customers to add a Mulberry Protection plan to their orders whenever they purchase, as most of our products only have a 30 day return window for defects. If a product becomes defective past this 30-day window, Houzz relies upon whatever warranty the manufacturer will offer. If a Mulberry Protection plan had been purchased, we could have further assisted with a replacement. You can read the full details of our Return Policy at houzz.com/return-policy.
We do apologize for the poor experience.
Sincerely,
The Houzz Team