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I recently received the wrong chandelier from Lighting World Decorators through Houzz. It cost me $52 to return THEIR mistake. They have now said the merch was damaged and they can't refund my money.
1) it was THEIR mistake
2) I paid $52 to return it
3) I shipped it in the original packing
4) it was NOT damaged
5) they said it was and won't refund my money
6) I feel they did this so they didn't have to refund
7) DO NOT ever buy from this unethical company. The worst customer service ever. They are liars.
They have now asked for me to contact them through their help on their website since this was posted. I have done so numerous times previously.
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From a software perspective the platform seems fine. We evaluated it for use but decided not to...
Hi there,
Thank you for sharing your experience with us. We are very sorry to hear about this and would like to look into this further. If the incorrect item was received, you should not have been responsible for the return shipping fees. So that we may review this further, are you able to provide us with your 16-digit order number? You may also reach out to us through help.houzz.com.
Sincerely,
The Houzz Team