Richard C.

Had a good experience the 1st time renting directly from the property owners so we decided to try it again. Unfortunately, the property owners we originally dealt with had sold their property so we started looking anew.

I spent a great deal of time narrowing down the property listings that were desirable to us and then sent off 4 emails to 4 different properties asking some basic questions.

It turns out that 3 of the 4 properties were managed by the same company and "Eric" immediately tried to pull the old bait and switch. The properties listed on the Home Away site all implied availability for the time we wanted, showing weekly rates.

Eric however wouldn't take our requests as he claimed they didn't rent weekly during the time requested even though the site specifically said they did. He also said that they wouldn't take a booking 3 months in advance. To top it off, he tried to rent us a property that was not where we were looking and twice the price!

After some unproductive 'to and fro' with Eric, I complained to Home Away about the false advertising on their site. Their response was to claim they would forward my concerns to Eric for resolution. What a cop out. Thanks for nothing.

Home Away is just another web site making money off transactions between people but providing no customer service to speak of and showing absolutely no interest in cleaning up their site by disciplining or getting rid of the unscrupulous lurking there.

You may get lucky with this site but ultimately I recommend that you avoid them since you will get no satisfaction if any issues arise.

Buyer Beware!