I use the site for work, locating next of kin/family members in emergency situations. I've found Whitepages.com to be extremely helpful and easy to use. I've also found billing/customer service to be easy to deal with. I do have concerns about their policy re: background checks--buy 5 but have to use them in a certain amount of time or lose them--I think that's a little icky. Many of my peers also use the site and have the same experience. We've tried Spokeo and InstantCheckmate; most of us like Whitepages.com the best. Just saying.