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This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order.
I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware
Tip for consumers:
Just make sure you that u dont accept back orders, as they will end up costing you more in shipping then the item itself!
Products used:
Paint tube
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I ordered a tube of paint and a set of paintbrushes for a christmas gift on black friday. I had...
A couple of months ago, Blick seemed to start screwing up more. They've always shipped far slower...
We are very sorry for the unexpected backorder on the tube of paint. At the time your order was placed, our inventory indicated that we had enough stock to complete the order however we only had one tube instead of two. This happens very rarely, and we apologize for the inconvenience this caused. We were happy to ship the tube of paint to you as soon as it came back in stock.
Our policy is that we bill you only when your order ships, and that includes backorders. Backordered items are not billed until they actually ship, and there is no additional shipping charged for those backorders. As the copy of your receipt that you’ve included shows, the charge was for the tube of paint itself, plus the sales tax, and the shipping was still free. The summary shows $14.74(paint) + $1.03 (sales tax) = $15.77 and shipping =$0.00.
We hope this explanation will alleviate your concerns with the charges on your recent order, and again, we apologize for the unexpected backorder. If you have any further questions or concerns, please let us know. We are always happy to help!