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This company never admits it has done anything wrong. This last time was the third and last I will use them. They always have an excuse, you can never speak to a supervisor and it goes round and round. This last time I order a prescription that I sent from our Vet that my dog need to have reordered every week. First they lost the prescription. And I resent it... Was supposed to receive on Oct. 1 called them on the 15th. And they said that I had to go and pick it up at the post office. I had paid to have it shipped to my home... Called them on the 16th and they were going to refund the delivery fee... it is now the 21st and no refund... Everyone in this office is Hispanic they never understand what you are trying to tell them. It is a disgrace that this kind of business with such poor customer service can still exist. NEVER AGAIN... will I place an order with them.
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Thank you for your review. Order was shipped by Allivet within 24 hours from the time of the order. We are unable to control how fast the post office delivers to your address or how fast the custom clearance in case of international orders.