Pam P.

I was a tutor for almost a year and, though they took so much of my rate, I was happy for the new clients. THEN they sent me an email dropping me as a tutor because they said I tried to meet someone outside of the system, which is complete BS. The only thing I can think is that it was was when I had a client be in touch three times - I told her that she needed to put her credit card on file - they seem to put the onus on the tutors to police potential customers. She eventually did, but not until after she asked me to meet her at a bookstore on a certain day. My response was that yes, I'll meet her, but you need to put your credit card info on file. Wyzant accused me of scamming them, then refused (by email - they refused to return my calls and said they would not consider looking into it further) to tell me exactly what prompted my "firing".

Bad customer service. Draconian policies, blindly carried out by people who have no idea what is going on. I hope they only treat their tutors this way and not their customers. Scratch that - I hope they do because maybe they will go out of business.