Pamela H.

I ordered a Giraffe Silhouette Classic Charm Bracelet on Dec. 17,2019 at 6:35:30 PM (PST). Have not heard anything from them, so I'm asking for a refund. I furnished the SKU # and the Order #. I also provided the exact way they added up my order. I got an email saying they would get in touch with me, but after reading the other comments, I doubt I will ever get a refund or ever see the bracelet. I finally got my bracelet even though they never let me know when it was shipped. The bracelet is just ok. I can tell the center of the charm is a giraffe print sticker with a black silhouette of a giraffe in the center. I will keep you updated as to how the bracelet holds up.

I needed to send an outfit for my granddaughter and paid twice as much to overnight ship compared to the price of the outfit. It did not get there overnight. The outfit didn't arrive for several more days. I like the clothes, but felt like I got cheated for paying such a high price for shipping without the desired results. If you can get clothes at the store... great. I don't live anywhere close to a Carter's store. If you order online, don't pay extra for expedited shipping because you won't get it. Make sure you pay the standard shipping but allow for longer delivery time than they say it will take. Poor customer service. I contacted them several times and got the run around. They need to improve their shipping standards. I'm not a happy customer.

Cute clothes, great prices, wonderful customer service. I can't say enough good things about them.