Bought a game about 3 months ago and started playing, i got bored and stopped. Yesterday i decided to log back in my account and started playing. Today i went back on and suddenly it kicked me out with no explanation! It said 'cannot log in without internet connection', but i had internet. I have just logged in to see no games in my library. 0/5 stars, very horrible customer service and very horrible help! And whatever the 'product code' is to 'access your game anytime, anywhere - even if you lose your disc' doesn't work as well! Very horrible engine do not recommend at all! A summary of what happened to me is my account got reset. My Wishlist, my icon, my games, even my achievements!