Nate C.

One of the worst companies I've ever dealt with.

We rented a property on VRBO and were refused the property when we arrived and the owners KEPT the money!

Because Homeaway doesn't hold the money there is nothing we could do except file a dispute with our credit card.

On top of that, because when we asked the property owner for our money back, we said we would remove the review and consider our transaction void, Homeaway then removed and BLOCKED us from any future chance of reviewing claiming we were trying "black mail" or "extort" the property owner.

They have ZERO customer service and favor the property owners no matter what. I will NEVER rent with them again, tell EVERYONE I know to not rent with them. Only use Airbnb as they actually HOLD the money to protect their customers.

They give WAY too much power to the property owners and cannot even fathom how they have succeeded as a business.

AVOID AT ALL COSTS!