Nadeem M.

Orbitz - The Perfect Bait and Switch

I know that who ever is reading this is either trying to research whether to book through Orbitz or they already have been scammed. If you have been scammed, read this so that you don't feel alone. If you are researching, you are fortunate, as you still have a chance to not get robbed. Here is my story:

I purchased through Orbitz 4 airline tickets from LAX to the east coast (and back). I did so one month prior to the flights. During the reservations portion of the online application, I was shown the available seating and selected seats for the whole trip. However, two days prior to the departure, I tried to confirm the flights and seating and was shocked to learn that my seats weren't reserved. When I called Orbitz, they forced me to pay an additional $400 to "upgrade to available seating". This is a bait and switch to the T.

Since I was already committed to hotels to the tune of over $3000, I had no choice but to pay the extortion amount of $400.