Zaid M.

They are a total SCAM - Charged me $2400 but no ticket or booking number - AND it does not show on their system!
They are a total SCAM! Beware of using them or buying tickets on their site - no matter what you might think you will be saving on tickets. I used to book through Orbitz for all my family tickets for the past 8 years, but in the last 3 years or so they have gone steadily from very lousy to downright SCAM. The past two years I had legs of my son's flights cancelled, without notification, and when my son takes the first leg of the flight he finds out the the middle or last leg of the flight was cancelled months ago! He would get stuck at the airport trying to figure a way to get home for the holidays, The chat support just says CONTACT THE AIRLINE - so NO SUPPORT Whatsoever.

THE DISASTER THAT COMPLETELY BLEW MY MIND WAS YESTERDAY, THEY CHARGED ME $2600 for four family members tickets to Greece. Charge goes through, My credit card charge alert on my mobile verifies the transaction (6 transactions in total with the extra baggage from Aegean Airlines). The window takes an unusually long time to verify the transaction (goes through 3D Secure and is verified) Window closes and I think that I an done buying the tickets - WRONG

I never get an email confirmation, and I cannot see my booking on my account. Once I start panicking and try to contact them the horror story unfolds - YOU CANNOT get through any of their phone numbers without the itinerary number - which I did NOT get. Spent 2 hours trying all options,
Then comes the live chat support - SCAM UNFOLDING - the chat agent (Jojo L) said that there is NO record of my airline tickets booking. AT FIRST SHE SAID SHE SAW A TRACE OF THE CREDIT CARD TRANSACTION BUT THEN SHE SAID THERE IS NO RECORD. She said I should contact Aegean Airlines, which I did, but there was no ticket booked on their system because the transaction was done through Orbitz, So Aegean said I should go back to Orbitz, which I did, and the agent again said there was nothing she can do because there was no record of the flight itinerary
Meanwhile $2400 just disappeared from my account and got charged to my account. THEY did the transaction through Orbitz system, at least they could give me the transactin details so I could go back to m y bank or airline. NOTHING, NADA They were as cold and bad as they come. TOTAL SCAMMERS! NEVER BOOK WITH THEM AGAIN! You are far better of buying directly from the airline sites.
Date of experience: January 17,2024