M V.

Order# *******
This has been my very first experience with Kabayarefashion.com and sure will be my last!

I have placed an order for a total amount of €105.92 on 03/04/2015 for the following items:
Chic Stripes Maxi Dress - €51.78
Eggplant Milk Silk Maxi Dress - €30.60
Plus paid additional €23.54 for international shipping to Belgium.

Waiting for the delivery for over a week to find that the Chic Stripes Maxi Dress I've received contains a quality issue. The sewing pattern around the waist right around the bellybutton area is off track, sewing over doubled material for almost 5 cm. This is very obvious due to it's position and makes the dress fall awkwardly while fitting.

I would not make an issue out of this if I have not paid almost the price of a 2nd Eggplant Milk Silk Maxi Dress for the shipping and could just return my order with free return labels.
But now I am left with faulty item, shipping costs and return shipping costs that cost me in total almost €50 just because kabayerefashion has a poor quality control department.

I have immediately contacted the customer service regarding this issue, asking them how they can resolve this issue, but have been completely ignored. I have written them an e-mail on 3 different occasions and am 2 weeks later still waiting for a reply! They do not send any automated confirmation that your contact form is received. This is beyond acceptable, as I work for the customer service of a major brand and am well aware of my and their rights and obligations. This is the only reason why I have been so patient and understanding, but this is where I draw the line.

Surprisingly leaving a review is also not on option, because kabayare apparently only permits positive reviews to be visible on their website.

I'm VERY disappointed with this website and my shopping experience here and will make sure that others will not become a victim of this website.

I still expect an answer asap and demand that my issue is resolved by refunding my initial shippingcosts+return shipping costs so I can return this order or providing me partial refund off the poor quality dress you have sent me!