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I was shocked when I received a mail from the shipping company to inform about customs that reach approximately 159 USD while my order costs approximately 71 USD.
I wasn't informed nor warned or even noted by IHERB about the existence of such customs on placing the order page. After contacting IHERB, They offered only to pay 50% of the incurred customs which isn't acceptable.
I asked them to return the order and proceed for a refund but they informed that if returning the order costed them over 80% of its value, The will not return it.
The normal practice with all professional stores is to refund the order minus the paid shipping cost.
Really disappointed, it was my second experience with IHERB and will be the Last.
My order No. *******
Mohamed Y.'s review of iHerb earned 8 Very Helpful votes
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Dear Valued Customer,
We openly state throughout the entire shopping experience that customs duties and fees may be charged. The entire screenshot portion, instead of the snippit provided above, shows this.
To all of our valued customers reading this review, the cart order summary clearly states this and the entire cart is not shown by the customer posted image above.
Please contact appsupport@iherb.com should you have any further questions.