Miss M.

35 days ago I returned 3 purchases which still are not credited to my account, and it has been 35 days already. I received an email saying the return was approved and the credit would take 7 to 10 business days on top of the 35 days already passed to be available on my account. This is an absurd! Also the reason I returned was because the quality and overall fitting of the dresses were terrible. I'm very unhappy about this purchase and I think the women should be aware of this, in case they decide to purchase anything from VENUS. This is a sign of disrespect with the customer not to mention disorganization. Another thing worthy to mention is that the customer service has no answers for real, and legitimate questions about the return delays and processes. How come they take your money with hours after a purchase and take over 35 days to reimburse you for the return? I think 7 to 10 business days is very reasonable, as other merchants manage to do returns, but 35 to acknowledge the return? + 7-10 days to process it and get your money back is ridiculous and dishonest.