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The entire experience with this company was a nightmare. First attempt they sent the wrong gps. Second attempt they sent me a gps and the traffic receiver cord was defective. Rather than replacing the cord, I had to return the complete GPS at my expense and was told they would credit my account. Not only was this a problem but I paid for 3 day shipping and it did not arrive for 5 days. All the people I talked with where unwilling to resolve this matter the easy way and for the most part where rude. Never going to do business with this company again. Neither should you!
Mike W.'s review of FactoryOutletStore.com earned 5 Very Helpful votes
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Hello Mike W
Thank you for your order here with us at FactoryOutletStore and regret that the traffic receiver cord you received seemed to be defective.
We reviewed your order history and show that we have one order in our system for you that was successfully delivered and that the package was delayed by our carrier of choice:
USPS Statement: "We've left the package in our facility. This may cause at least one business day delay. / Your delivery has been rescheduled for the next business day." Due to this delay your Express Shipping was refunded.
We completely understand your frustration and welcome the opportunity to make you one of our Satisfied Customers. Please feel free to contact our US Based Customer Relations Department a 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard.