Michele W.

I was very happy with my experience buying a fridge with price pirate, though I did pick up some tips reading reviews on this site which helped me a lot. It looks like most problems were with whether an item was in stock and with delivery. So I called the site to check about stock - I called 3 times and each time was answered promptly. The first time, they said there was no stock but they would try to find one. They called me back an hour later to confirm they had found one. On delivery, the $20 delivery fee quoted only covers delivery to street door - this is not clear from their site and I would have been very annoyed if I hadn't read a review which mentioned this and been able to sort it out in advance. I paid $40 extra to have it carried up 3 flights of stairs. The fridge was delivered within 5 days of order and they were able to give a one hr time slot in the morning. I saved about $100 vs Harvey Norman.