Melinda H.

Purchased a template on a great sale. The site is easy to setup and easy enough to use once you get the hang of it. Had some issues with getting the cart option to work, it took almost two weeks due to the length of time it takes them to respond and because the guy answering kept saying the SAME EXACT thing every time. I finally figured it out myself.
A few weeks late, having trouble with the site. Email in, takes a couple days to hear back. The guy who helped was actually helpful if slow. Fine.
A few weeks after that, having the same trouble again. This time the guy who helps basically tells me it's my fault I'm doing something wrong he can't do anything blah blah blah (this takes 2 weeks to happen) then magically the site is fixed. Hmmm...
Having trouble once again with client galleries. The bugs within the templates are ridiculous. And guess what? Just found out in my template clients can save from an iPad! Yikes!

This template has to go when the term is up. Which sucks because I love the site, it's beautiful. But if it's not functional at least 95% of the time I'm spending time and money to get it where I need it to be.