melanie t.

I was looking at homes in Hawaii for my family to rent. I thought I had found a great deal. I booked it. The cost was quoted in Canadian dollars. I had read everything that was included in the ad, paying close attention to the costs associated. When I got charged, it was in USD so I had no idea what was actually charged to my card until I saw my statement. It was wayyyy more than I thought it was going to be. It was really expensive. It's because I got charged an extra 500 USD for extra people! The ad said the house could sleep 10 and we had 7 adults and 2 toddlers and a baby. So why was I charged for extra people?! I immediately asked to cancel. I gave it two stars because the host was nice and approved the cancellation. I still have to wait for the full refund to show up on my card so we will see if I have any more of a hassle with this. I don't recommend homeaway. I went with the trusted airbnb instead. They quoted in cad dollars and charged in cad dollars. They also listed all the charges I would expect to pay.