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For Christmas I bought my son a jacket he wanted but got the wrong size. I sent it back and was denied an exchange because the paper tag had fallen off and they claimed that I had "worn" the jacket. The jacket had never been even opened up. The returns department claimed there were spots on the jacket and denied giving me a different size. When using their live chat feature, I waited for over 30 minutes, their system disconnected me twice and then the lady said, "we can't help you." I will never buy from this company again.
Tip for consumers:
Stick to the more reputable companies like REI.
Products used:
Winter Ski Jacket
Melani C.'s review of Backcountry earned 3 Very Helpful votes
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