Megan K.

Not pleased at all with care.com. Now, I am absolutely aware that there are many satisfied clients, but I am not one of them. I signed up for service in October 2013, hoping to find an ongoing sitter for my children. Instead, I was bombarded with requests from many interested people, yet the screening process was hardly adequate and the site very difficult to navigate. I never found anyone for a number of reasons. Within a few weeks of starting my 1 year PAID membership, I opted to downgrade my service aware that my service would at least remain active since until the end of the subscription period, but was surprised when I was charged this past October for a renewal I thought I had ended. Needless to say, I contacted them, after only seeing the statement this month, and they tell me I can't get a refund because:

Your account has not been used since the most recent renewal charge, AND
Your request for a refund is made within thirty (30) days of the most recent charge.

My account had not been used in 11 months and I didn't request the refund because I didn't see the charge until my statement arrived AFTER 30 days. Care.com uses poor practice, attempting to steal from patrons and have a sure fire policy to secure their profits aware that most charges won't appear on most credit card statements.

If you are interested in a service to help you find the right care for your loved ones, start with a company who's goal is to care for you (their patron).