My mother-in-law recommended this company to us after she renovated her bathroom, and we were really pleased that she did. When we called the helpline we spoke to someone who was clearly involved with the business, not just a call centre operator, who could give us information about stock, delivery etc. straight away. Everything arrived promptly and in good condition, even though delivery was to London and they are based in the north east. They'll be our first choice if we need more bathroom items.