AquaBliss.co.uk has a rating of 2.9 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AquaBliss.co.uk most frequently mention customer service, full refund, and trading standards problems. AquaBliss.co.uk ranks 66th among Bathroom sites.
Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.
THE worst company I have EVER dealt with. The customer service is appalling, the staff are rude, talk over you, don't want to help, they just want your money! I've saved a long time for a nice bathroom suite but my sink had a chip in it which they refused to do anything about. My husband and I didn't work so incredibly hard for a damaged product and no way of replacing it. From what I've read online and on Facebook this company is run by crooks - wouldn't surprise me if the 'excellent' reviews given on here are from the company owners! Avoid avoid avoid!
Super fast delivery ordered at lunchtime and shower tray arrived next day. Had a bit of a panic as we were let down by another plumbing supply company. Highly recommend - the tray is now fitted and looks excellent ready for the tiles.
Fantastic customer service. Haven't had chance to install the bath and shower yet but pro-active communication regarding my order and the delivery was very good.
Great service all the way through. From our very first contact right through to completion everything was handled professionally. Despite the ongoing pandemic we were kept up dated with the whole way through the ordering and delivery process.
Highly recommended
THE worst company I have EVER dealt with. The customer service is appalling, the staff are rude, talk over you, don't want to help, they just want your money! I've saved a long time for a nice bathroom suite but my sink had a chip in it which they refused to do anything about. My husband and I didn't work so incredibly hard for a damaged product and no way of replacing it.
From what I've read online and on Facebook this company is run by crooks - wouldn't surprise me if the 'excellent' reviews given on here are from the company owners!
Avoid avoid avoid!
Really pleased with the suite we purchased, exactly as describe, fantastic quality. Delivered faster than expected, good customer services. Very happy customer:-)
I tend not to only order based on reviews as people are quick to complain about problems yet very little amount of people actually review positive service which I find unfair.
I'm not up to date with all this online shopping so I gave them a call, spoke to a couple of gentlemen who took my order over the phone and after having major surgery I informed them I was in and out of hospital and they were very accommodating, requesting the drivers called me to book in the delivery which they did.
Top notch service from a satisfied customer.
Best regards
Daniel
Bought bathroom taps, shower & accessories. When I ordered I knew an item had a lead time. Was kept informed by email & phone of the progress, even phoned me to inform me the stock was arriving the next day & would be sent straight out. Items arrived on time & well packaged. I had a problem with a couple of items being faulty (manufacturing errors, not Aquabliss fault). They responded immediately to my email on a Friday, and the replacements arrived by courier on the Monday. Could not ask for better customer service, and prices great too.
Excellent customer service, even after I queried the price. Arrived a day latter than promised, but guess that's to be expected at the moment. No breakages, well packaged. Looks stunning now it's all fitted.
Ordered some wet room panels in July. Delivered 3 days later as agreed and everything was perfect. Fitted now and looks good
Purchased 1200mm Motiv basin unit along with other bathroom furniture.
The Motiv unit is the one that I have a problem with as it hasn't lasted
Aquabliss now sell this unit with a 15 year guarantee.
Well if you believe that you would believe anything!
The drawer units are not sealed around the edges so if there is any spillages or anything that's the end of it.
The water gets into the mdf which then swells.
After that the laminate on unit cracks.
Unit doesn't look very nice once this happens!
Spoke to customer services about it and sent emails, at first things looked positive and they were going to look into it for me.
I had to chase a couple of times as they said they was waiting for a response from manufacturers.
It then took over 3 weeks to get manufactures response and they said it was impact damage.
It's clear from the photos it's not impact damage!
Spoke to customer service again as I wasn't happy with response and they fobbed me off with manufacturers details that were incorrect just to give me the the run around I think.
Then spoke to them again and they didn't want to know!
Be warned that their customer service is extremely poor if you have any problems!
I certainly wouldn't use them or recommend them to anyone now which is a shame as we was really happy with how our bathroom looked when it was new!
Tip for consumers:
Guarantee is not worth a carrot!
We liked the products on the site and the price seems reasonable. Ordered via 'phone so that we could ask questions re: delivery and ensure it was accurate. We said quite clearly it was supposed to be delivered to an address in Devon whilst the invoice address was in Surrey. Also checked that it would get there by the date we had our bathroom fitted which the person on the phone seemed confident about.
In short, didn't turn up on time, nor to the correct county. Had to call repeatedly and was told that they would look into it by listening to the recorded phone-call to determine who was at fault. (Never heard from them about that!) 4 days later after multiple calls, order had hinges missing. 'Phoned them to request they send the missing hinges. Ensured me they would get them sent as soon as possible (noting they might not be able to do next day delivery but they'd get it sorted as soon as they could). A week later had to call to chase yet again and has finally been dispatched.
Perfectly pleasant when you talk to them but means nothing if things are incorrect and no-one bothers to keep you informed when there are delays.
I am so glad to have their services.No one can match the level of services they provide. Best company to work with.
Ordering on this site was easy, with confirmation of order details and delivery times very efficient, ordered in 21st dec and delivered before Xmas. Excellent all round purchase experience.
Dealing with this company is making me ill. They are rude, liars and i fear a bunch of scam artists.
Delivery weeks beyond schedule, items missing, more weeks to wait. Lies about courier damaging the order when courier say they didn't collect it. Staff won't respond to messages or when they do they are clearly pulling lines from their $#*!.
For the good of your health steer clear.
Was amazed how quickly my order was dispatched and packaging was good to ensure goods didn't get damaged. Quality looks good
Excellent experience from start to finish, excellent products delivered in great time. Rang you with a enquiry and was helped by very professional staff
My experience echoes that of several reviewers here. No goods arrived. Eventually they said the courier damaged them but only after I contacted them via CHAT. Their telephone lines don't work apparently... they state a constant technical problem. I waited in again but no goods arrived and no details of the courier we're give at any point. Now I have received an email saying they've stopped trading and I'll have to apply to my payment company for a refund as they won't refund themselves. It sounds to me like I'm unlikely to get my £360 back. Don't waste your money on these scammers!
We bought walk-in shower unit and others. The rain-shower head and attachment were missing in the package. However, the customer service quickly responded and sent them to us. Very happy with their service.
I ordered some items and they arrived as promised. Unfortunately I ordered the wrong shower, it was replaced with no fuss. Thank you.
Quality products with great service. And I saved over £150.
My mother-in-law recommended this company to us after she renovated her bathroom, and we were really pleased that she did. When we called the helpline we spoke to someone who was clearly involved with the business, not just a call centre operator, who could give us information about stock, delivery etc. straight away. Everything arrived promptly and in good condition, even though delivery was to London and they are based in the north east. They'll be our first choice if we need more bathroom items.
This is an appalling company that ought to be shut down. Happy to take your money, but then do not provide the goods and lie consistently about when they are coming. Customer service simply do not care, neither does the operational manager - so no hope really. A total con. Very simple advice - AVOID!
I was let down by my local bathroom company and needed a full bathroom suite ASAP, Aquabliss delivered within a couple of days and the products are quality.
Also saved money as were a fraction of the price of my local bathroom company
Great quality, reasonably priced. Considering it is covid 19, expected delivery to be delayed, instead it was fast delivery. No concerns at all! Would definitely purchase again!
Ordered other bathroom items on the same day from Victoria Plum, these were delivered last Thursday with active communication throughout, Well done VP! Still waiting for my order with a loose promise of this week, I would say you get what you pay for but VP were cheaper just not quite the style required.
I love my shower... Beautiful product that turned up so much faster than expected... Oh and it was cheap pricing too...
Aquabliss - retailers of toilets, baths and bathroom suites
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