Mary C.

Stay away! I shipped an order for transfer of 6 mini-DV tapes to data DVDs to Southtree on September 30,2012 and they didn't input it into their tracking system until November 8. An "Agent of Happiness" contacted me on December 11 to let me know that my order wouldn't be ready until "early January" because of their busy holiday season. They did not actually ship my order until January 25, and then only after I sent several nasty-gram emails threatening to contact the Better Business Bureau. I was told on January 21st that "We do not normally do this but after speaking with my manager and head tape technician I was able to make an exception and mark your order as a priority. This means it is pulled from normal processing and placed in rush processing." Rush processing?! My tapes had been in their possession for almost 4 months, and it then required "rush processing", as if they were doing me some big favor? At the time I placed my order, their website claimed a turnaround time of 4-5 weeks.

Of the 6 DVDs that we FINALLY got back, 2 are audio only with no video (just a black screen). We checked all of the tapes before we sent them off, and there was definitely working video. 1 DVD doesn't work at all. So of the $95.70 that we spent for their services, we didn't even receive half of the products we paid for in working order. They have ignored our request for a partial refund. Terrible service all around.