I was very hesitant to use this product based on the reviews I had read. But for $7/month I said "what do I have to loose?"... and I'm glad I did.
The Software is Stupid Simple to use, I got through to customer service in literally 30 seconds and Johnny went above and beyond to answer any/all questions I had and was very user friendly. In fact, I had actually purchased $130 in services that I didn't need and he told me same and immediately reversed the charges.
As to email support,,,,,, well, that took 48 hours for a response. However, the response was very thorough and well thought out.
Personally, I am very happy with their product and support.
Martin D'Onofrio