elaine g.

Discover not only pays me to charge but they have exceptional customer service. Their reps truly listen when you call. Instead of having their own agenda and checkoff list, they listen to you. And if you ever have to appeal a charge on your account, you definitely want this company on your side. They have your back!

The customer service at Liberty Mutual ties with that of Discover. They are super prompt and courteous with lock out services. You actually speak with someone in the USA. The rep actually listens to the customer. Instead of having a list of rote questions to ask the customer, the rep listens. This I find rare in customer service today. The rates are competitive with other companies. I did lots of research before I went with Liberty Mutual. So far no claims.

I subscribed to Lumosity but was unable to access the games. Kept getting msg that I was not a member. However, my Discover was charged $59.95. I called the Lumosity phone listed and got an automated msg referring me to the online site. I went online and filed my complaint and got no reply. So I called again, and again, and again... automated phone msg each time referring me to the website. All of this time, months, I am unable to get into the games... getting the same message that I am not a member. Finally I email Lumosity stating that I will be appealing the charge to Disco ver. Magic... I get three replies in 2 days. The first states that I cannot be found as a paying member. I send the information to them with a copy of the Discover charge. I asked for cancellation and a refund. The reply from Lumosity was that my 30 days was up and I could not be refunded. Never mind that I had not been able to access the games! Discover accepted the dispute and told me that they receive many complaints from Lumosity customers. Discover also suggested that I contact my attorney general and the Calif attorney general about this, which I intend to do tomorrow. This company is inaccessible because they want to be! Some customer service, huh? No service after the sale! Less

I subscribed but was unable to access the games. Kept getting msg that I was not a member. However, my Discover was charged $59.95. I called the Lumosity phone listed and got an automated msg referring me to the online site. I went online and filed my complaint and got no reply. So I called again, and again, and again... automated phone msg each time referring me to the website. All of this time, months, I am unable to get into the games... getting the same message that I am not a member. Finally I email Lumosity stating that I will be appealing the charge to Disco ver. Magic... I get three replies in 2 days. The first states that I cannot be found as a paying member. I send the information to them with a copy of the Discover charge. I asked for cancellation and a refund. The reply from Lumosity was that my 30 days was up and I could not be refunded. Never mind that I had not been able to access the games! Discover accepted the dispute and told me that they receive many complaints from Lumosity customers. Discover also suggested that I contact my attorney general and the Calif attorney general about this, which I intend to do tomorrow. This company is inaccessible because they want to be! Some customer service, huh? No service after the sale!